Last Updated: June 27, 2026

At BeddingMuse, customer satisfaction is our priority. We take pride in offering carefully prepared bedding, personalized bedding, blankets, sheets, comforters, and home textile products. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging whenever reasonably possible.
  • Include applicable accessories and promotional items received with the order.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable consumer protection laws:

  • Personalized or custom-made bedding.
  • Custom photo bedding.
  • Products with personalized names, dates, text, or designs.
  • Custom-size or made-to-order products.
  • Personalized blankets or pillowcases.
  • Wedding, event, or other custom orders.
  • Clearance or final sale items, where permitted by applicable law.
  • Gift cards.
  • Products showing signs of use, washing, alteration, or misuse.

If you have questions about whether a product is eligible for return, please contact our support team before purchasing.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Photos of the product.
  • Photos showing the issue or damage.
  • Photos of the shipping packaging when applicable.
  • A brief description of the problem.

After reviewing your request, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances and applicable requirements.

How to Start a Return

To request a return, please contact our customer support team before sending any items back.

Please include:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return
  • Photos, if applicable

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to an error by BeddingMuse, a defective product, a damaged item, or another circumstance where applicable law requires otherwise, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. BeddingMuse cannot guarantee receipt of returned packages without valid tracking information.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will generally be issued to the original payment method.

Please allow:

  • 2–5 business days for return inspection after the item is received.
  • 5–10 business days for your financial institution or payment provider to process the refund after it has been issued.

Actual refund timing may vary depending on your bank, card issuer, or payment provider.

Partial Refunds

In certain situations, a partial refund may be considered, including:

  • Items returned with minor signs of handling.
  • Products returned without original packaging where packaging is relevant to the product.
  • Orders missing non-essential components.
  • Products with minor issues that do not materially affect their intended use.
  • Returns outside the standard return window when approved at our discretion and permitted by applicable law.

Any partial refund will be determined based on the circumstances of the individual order.

Order Cancellations

Orders may be cancelled before they enter production or shipment.

Because many BeddingMuse products are personalized, custom-made, printed, embroidered, or prepared specifically according to customer instructions, cancellation requests cannot always be guaranteed once production has started.

If your order has already entered production, been prepared, or shipped, it may no longer be eligible for cancellation.

Personalized & Custom Products

Due to the customized nature of personalized products, we generally cannot accept returns or offer refunds for products that are correctly produced according to the customer’s submitted specifications, including:

  • Personalized names.
  • Custom messages.
  • Custom photos.
  • Custom designs.
  • Custom sizes.
  • Personalized bedding sets.
  • Personalized blankets.
  • Wedding or couple bedding.
  • Baby and nursery custom products.
  • Corporate or event orders.

Customers are responsible for reviewing all personalization details, including spelling, names, dates, images, colors, sizes, and other customization information before submitting an order.

However, if a personalized product arrives damaged, defective, incorrect, or contains a customization error caused by BeddingMuse, we will work with you to provide an appropriate resolution.

Product Variations

Due to differences in fabric batches, printing processes, embroidery, manufacturing, lighting, and display devices, slight variations in color, texture, pattern placement, or appearance may occur.

Minor variations that do not materially affect the product’s intended use may not qualify as defects.

Refused or Undeliverable Orders

If an order is refused or returned because of an incorrect or incomplete shipping address provided by the customer, any applicable shipping fees, return shipping charges, customs fees, carrier costs, or other related charges may be deducted from any eligible refund, to the extent permitted by applicable law.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, size, design, or product, we recommend requesting a return if the product is eligible and placing a new order separately.

Personalized and custom-made products may not be eligible for return solely because a different size, design, or personalization is preferred after production.

Fraud Prevention

To protect both our customers and our business, BeddingMuse reserves the right to review and refuse refund requests that appear fraudulent, abusive, intentionally misleading, or inconsistent with this policy, subject to applicable consumer protection laws.

We may request reasonable documentation or additional information when necessary to verify a return, refund, damaged-item, or order-related claim.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights, statutory warranties, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides additional rights or remedies, those rights remain unaffected.

Contact Information

BeddingMuse LLC

Customer Support Email: [email protected]

Customer Service Phone: (211) 820-8293

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:
69 2nd Ave, Brooklyn
NY 11215
USA

If you have any questions regarding returns, refunds, damaged products, or your order, please contact our customer support team. We are committed to resolving customer concerns fairly, promptly, and professionally.